Cx Theory knows that you care about how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly. This Privacy Policy (“Policy”) is designed to help you understand what information we collect, why we collect it, and how you can update and manage your information. Our privacy practices reflect current global principles and standards for processing personal data.
By using www.CxTheory.org, you accept the practices described in this Policy.
Cx Theory (“we” or “us”) may amend this Policy at any time; we will provide you with notice when the changes are material. Changes to this Policy may affect the way we use the information collected about you, including personal data provided by or collected from you. Please visit our website to obtain current information about our Policy. If you do not agree with the practices described in this Policy, you must discontinue using www.CxTheory.org. Our Terms of Use (“Terms”), which are a part of this Policy, further describe the terms governing your use of this website.
CxTheory collects information to provide you with the best products, services and experiences we can, and to ensure our website is operating efficiently. The information we collect is generally personal data about you that you voluntarily provide to us (“personal data”).
We may collect and store your personal data whenever you do the following:
Sign up to be a member, create an account on our website, update your profile, or pay member dues. We collect information such as your name, company name, mailing address, country, email address, and phone number. We use this information to process your request, as well as for analytics and market research to provide services and benefits to you.
Purchase our products or services. When you purchase products or services from us through the website, we will collect the personal data needed (such as your name, company name, mailing address, country, email address, phone number, and credit card number) to process and communicate with you about your order. Cx Theory does not store your payment information; instead, we use PayPal to process your payment on our behalf.
Complete a survey. At times may conduct surveys and will need to collect various information depending on the nature of the survey. This may include your name, company name, mailing address, country, email address, and phone number. How this personal data and your survey responses will be used by Cx Theory is disclosed in the survey itself.
Cx Theory uses trusted third-party vendors to help us collect, store and process the personal data you share with us. Our vendors process your personal data and tracking information in accordance with our instructions, this Policy, and applicable privacy laws and regulations.
Except as provided below, Cx Theory does not share your personal data with third parties without your consent.
We may disclose your personal data to third parties with your consent.
We may disclose your personal data when required by law, wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a criminal investigation, a court order, or legal process. We may also share your personal data if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use, or as otherwise required by law.
For information about how Cx Theory uses cookies and related technologies, as well as how to disable cookies, please see our Cookie Policy.
We aim to provide you with easy access to your personal data. If you need to review, change, or update your personal information, you can do so by logging into your “CxTheory” account. Alternatively, your Authorised Company Representative can send an email to engage@CxTheory.org, calling us at (within Australia) 1300 768 198, or write to us at Attn: Customer Registrations Dept., Cx Theory, P.O. Box 1227 Blackburn North VIC 3130 Australia.
Due to production, mailing, and system timelines, it may take a few days to process a request to update your preferences and personal data.
Under the GDPR, residents of the European Union and European Economic Area (data subjects) have additional rights. A good explanation of them is available on the United Kingdom’s Information Commissioner’s Office website. These rights include accessing, updating, or requesting the deletion of personal data (unless we have to keep that personal data for legitimate business or legal purposes). To learn more about how data subjects can exercise those rights, visit our DSAR Form.
If you have a question about our Policy, please contact us at 1300 768 198 or engage@CxTheory.org.
The website has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, we will take all reasonable steps to ensure the safety of your personal information. We periodically review our information collection, storage and processing practices to protect against unauthorized access to systems.
The website may also contain links to other third party websites that are not under our control. These websites may have their own policies or no policies at all, regarding privacy. You should review these policies before providing information to these websites. Cx Theory has no responsibility for linked websites, and provides these links solely for the convenience of our website visitors.
Our services are directed to the general public. We do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing children under the age of 13 are accessing our website or using our services. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under the age of 13, please contact us at engage@CxTheory.org, by calling us at (Within Australia) 1300 768 198, or writing to us at Attn: Information/Privacy Officer, Cx Theory P.O. Box 1227 Blackburn North VIC 3130 Australia.
If you choose to visit and/or use the website or any Cx Theory operated application, your use, visit, and any dispute over privacy is subject to this Policy, our Terms of Use, application of the law of the State of Victoria, and resolution of any disputes in Victoria. If you have any concern about privacy on the website, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and this Policy, the Terms of Use, and the website will continue to change; however, you will be notified before any material changes to our Policy take effect. You should check the website frequently to see recent changes.
This Cookie Policy (“policy”) explains our use of cookies and other similar technologies to understand, improve and protect www.CxTheory.org (“website”). Cookies help Cx Theory provide you with the best possible user experience while using CxTheory.org or any CxTheory.org subdomain. By continuing to use our website, you agree to the use of cookies and similar technologies for the purposes we describe in this policy.
For more information on the Cx Theory’s privacy practices, see our Privacy Policy.
A cookie is a small text file stored on a website visitor’s computer or mobile device when visiting a website, for the purpose of identifying that browser during interactions on the website. The cookie will help the website recognize the device and enable certain functions. Web beacons and similar technologies act in a comparable manner. Cx Theory uses the term “cookies” to refer to all technologies that collect information in this way.
Cx Theory employs two types of cookies: persistent cookies and session cookies. A persistent cookie helps our website recognize you as a returning user. A persistent cookie stays in your browser and will be read by the website when you make a return visit. Session cookies typically last for as long as the browser session (usually destroyed when the user closes their browser).
Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: www.aboutcookies.org or www.allaboutcookies.org.
Cx Theory may use cookies or anonymous identifiers (or allow third parties on our behalf to use cookies) to collect the following types of information:
Device Information. We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number) when you visit any Cx Theory web property. Cx Theory may associate your device identifiers or phone number with your Cx Theory Account.
Log Information. When you visit any CX Theory website, we may automatically collect and store certain information in server logs or in your browser. This may include: details of how you used our service, such as your search queries and content you accessed; your IP address; device and event information such as hardware settings, browser type, browser language, the date and time of your request and referral URL; and cookies that may uniquely identify your browser or your Cx Theory Account.
Location Information. When you use a location-enabled service provided by Cx Theory, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
Transactional Information. When you perform an online transaction, we may store information in your browser required to complete the transaction such as a session identifier.
Demographic Information. When you login to any Cx Theory website, we may automatically store non-personally identifiable demographic information in your browser to help deliver a personalized experience.
Cx Theory employs Google Analytics, a web analysis service provided by Google, to better understand your use of our website. Google Analytics collects information through its cookies such as how often users visit the website, what pages they visit, and what other sites they used prior to visiting. Google’s ability to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. See information below on opting out of Google Analytics cookies.
The specific types of first and third-party cookies served through our Websites and the purposes they perform are described in further detail below:
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the websites, you cannot refuse them without impacting how our websites function.
You can block or delete them by changing your browser settings, as described under the heading “Blocking or Disabling Cookies?” in the Cookie Policy.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
If you do not allow these cookies then some or all these services may not function properly.
Allowing cookies will provide a user with the best possible experience on the website. However, you can delete cookies or manage tracking technologies through your browser settings. If you choose to disable cookies, certain sections of the website will not work properly. If you use different devices to view and access the Cx Theory website (e.g. your computer, smartphone, tablet, etc.) you will need to ensure that the browser on each device is adjusted to suit your cookie preferences.
Cookies cannot be used to run programs or deliver viruses to your computer.
Please contact us at engage@cxtheory.org, by calling us at 1300 768 198, or writing to us at Attn: Customer Registration Dept., 200A Rooks Road, Vermont 3133 Australia.
Effective Date: 20th April, 2020